Terms and Conditions

Introduction and License

Prime96 is operated under the authority of the Anjouan Gaming Board, providing a platform for real-money gambling services, including a variety of online pokies and table games. The services offered are intended solely for users who are of legal age and comply with the jurisdictional regulations applicable in their region.

Eligibility

To participate in the services offered by Prime96, users must meet the following criteria:

• Minimum age requirement of 18 years.
• Users from jurisdictions where gambling is prohibited are not allowed to create accounts or participate in any games.
• It is the responsibility of the user to ensure that they are in compliance with the laws of their respective jurisdictions.

Account Rules

Users must adhere to the following account regulations:

• Only one account is permitted per person. Multiple accounts are strictly prohibited and may result in account suspension.
• Mandatory KYC (Know Your Customer) verification is required before any withdrawals can be processed. Users must provide valid identification and any additional information requested by the platform.
• Users are responsible for maintaining the confidentiality of their account information and for all activities that occur under their account.
• Any unauthorized use of an account or any breach of security must be reported immediately to the support team. Failure to do so may result in account termination.

Deposits and Withdrawals

Prime96 implements the following payment rules:

• Users may fund their accounts using various payment methods accepted by the platform. Each method may have specific processing times and limits.
• All transactions are subject to verification processes to comply with AML (Anti-Money Laundering) regulations. Users may be required to provide documentation to verify their identity or payment method.
• Withdrawals may be processed through the same method used for deposits. Withdrawal times may vary, but users can typically expect processing to take between 1 to 5 business days for bank transfers, with faster times for e-wallets and cryptocurrencies.
• Users must ensure their account is verified to avoid any delays in processing withdrawals.

Prohibited Activities

The following activities are strictly prohibited:

• Cheating or attempting to manipulate the outcome of any game.
• Fraudulent activities, including but not limited to, identity theft, chargebacks, or unauthorized use of payment methods.
• Abuse of bonuses or promotional offers, including creating multiple accounts to exploit promotional benefits.
• Use of automated systems or bots to play games.
• Any exploitation of system errors or bugs.

Limitation of Liability and Termination

Prime96 reserves the right to:

• Suspend or permanently close accounts found to be in violation of these Terms and Conditions, regulatory requirements, or exhibiting suspicious activity.
• Limit access to the platform or certain services at its discretion.
• Not be held liable for any losses or damages incurred due to account suspension, termination, or unavailability of services.

Bonus Terms and General Promotional Conditions

Promotional offers are subject to specific terms and conditions that will be communicated to users at the time of the promotion. Key points include:

• Bonuses may have wagering requirements that must be met before any withdrawal can occur.
• Only eligible games will contribute towards meeting these requirements, and restrictions may apply based on the type of game played.
• Bonuses cannot be combined with other promotions unless explicitly stated.

Fair Play and Game Integrity Rules

Prime96 is committed to ensuring fair play and the integrity of all games:

• All games are tested for randomness and fairness by independent regulatory bodies.
• Users are encouraged to report any issues or discrepancies related to game outcomes to the support team.
• The platform reserves the right to review and investigate any activity that may compromise the fairness of the games.

Fraud Prevention and Security Monitoring

To maintain a secure environment, Prime96 implements:

• Advanced security measures to protect user data and transactions.
• Continuous monitoring of accounts for any signs of fraudulent behavior.
• Users may be subject to additional verification if suspicious activity is detected.

Dispute Resolution and Complaint Handling Process

In the event of a dispute:

• Users should first contact the support team to seek resolution.
• If the issue remains unresolved, users may escalate the matter to relevant regulatory bodies or dispute resolution forums as per Australian regulations.

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by the laws of Australia. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of Australia.

Responsible Gambling Measures and User Protection Tools

Prime96 is dedicated to promoting responsible gambling:

• Users have access to various tools to manage their gambling activities, including deposit limits, self-exclusion, and time-out options.
• The platform encourages users to gamble responsibly and seek help if they are experiencing issues related to gambling addiction.

Users are advised to review these Terms and Conditions regularly, as they may be updated to reflect changes in regulatory requirements or platform policies. By creating an account and using the services of Prime96, users agree to comply with these Terms and Conditions in their entirety.